Legal

Operator Agreement.

Last updated, October 27, 2026

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1. Parties and scope

This Operator Agreement (the "Agreement") is between Expert Shipping inc., doing business as Yogo Mailbox, 365, rue Sainte-Catherine Est, Montréal (Québec) H2X 3X2, Canada ("Yogo Mailbox", "we"), and the business that applies to offer virtual mailbox services on the Platform (the "Operator", "you"). It applies from the moment you accept it when you apply, and it governs your use of the Platform, the Mail Center app and the related services. The Terms of Service, the Privacy Policy and the Cookie Policy apply to you as well; this Agreement prevails over them for the relationship between you and us.

2. Your role and obligations

You are an independent business. You decide your prices, your opening hours and the services you offer; you receive, store, scan and forward the Customers' mail at your own address and under your own name. Nothing in this Agreement creates an employment, agency, partnership or franchise relationship.

You undertake to:

  • hold the permits and registrations required where you operate; in the United States, to be registered with USPS as a Commercial Mail Receiving Agency (CMRA) for each address offered, to collect and keep USPS Form 1583 and the identification required, and to keep those records for the time USPS requires;
  • in Canada, to verify the identity of each Customer with two pieces of identification, at least one with a photo, before accepting mail for them;
  • approve or reject each Customer's documents in the Platform within 2 business days, and to accept mail only for approved Customers and their authorized recipients;
  • record every item received in the Platform the day it arrives, and to carry out scan, forward, pickup, recycle and shred requests within 1 business day, at the prices published on your store page;
  • open an item only on the Customer's request or when the law requires it, and never share its content with anyone else;
  • keep mail in a secure place, protected from damage and unauthorized access;
  • keep the mail of a Customer whose subscription has ended for 30 days, then return, recycle or shred it as the Terms of Service provide;
  • refuse, return or report items that are illegal, dangerous or suspicious, and cooperate with postal and law-enforcement authorities;
  • publish your Store Terms in the Platform if you want additional rules, consistent with the Terms of Service and the law;
  • treat Customers courteously and answer their messages within 1 business day.

3. What Yogo Mailbox provides

We provide the Platform: your public store page, online sign-up with identity document collection, mailbox and mail management, customer notifications, messaging, billing of Customers, collection of their payments, your monthly statement and payout, customer and technical support, AI assistants and automated agents, and the Mail Center app. We may add, change or withdraw features with reasonable notice. We provide the Platform with care but without a guarantee of uninterrupted availability.

4. Platform fees

In consideration of the Platform, you pay the following fees, in Canadian dollars unless we agree otherwise in writing, plus applicable taxes:

  • Platform subscription: 49.99 per month. Your first 3 months are free.
  • Active mailbox fee: 5.99 per month for each mailbox with an active or trialing Customer subscription.
  • Management fee: 5% of the mailbox revenue collected for you in the month (subscriptions and action fees).
  • Carrier accounts module (optional): 29.99 per month, plus 0.25 per label created on your own carrier account.
  • Luggage storage module (optional): 20% of the pre-tax amount of each booking.
  • Carrier shipping charges, at the rates shown when a label is created.

Other fees or a different schedule may be agreed with you in writing and then appear on your statement. We may change the fees with at least 30 days' notice by e-mail; if you do not agree you may terminate under section 10 before the change applies.

5. Customer payments, statements and payouts

We collect the Customers' subscription and action fees on your behalf through Stripe. On the 1st of each month we issue your statement for the previous month: amounts collected, platform fees, carrier charges, refunds and chargebacks. The balance in your favour is paid by the 5th of the month to your Stripe Connect account or by bank transfer to the account you registered. If the balance is negative, the amount is charged to your card on file or carried forward to the next statement.

Refunds granted to Customers under the Terms of Service (including the 14-day money-back guarantee), chargebacks and their costs are deducted from your statement when they relate to your mailboxes. You are responsible for the taxes applicable to your own services and for declaring the income paid to you. Luggage bookings paid at your till are kept by you; the commission is billed on your statement.

6. Customer information and privacy

You receive personal information about the Customers (identity, documents, mail, messages). You undertake to:

  • use it only to provide the service and to comply with postal rules, and never for your own marketing without the Customer's consent;
  • keep it confidential, give access only to the staff who need it, and protect it against loss and unauthorized access;
  • comply with the privacy laws that apply to you (PIPEDA, Québec's private-sector privacy law, US federal and state laws);
  • tell us within 48 hours of any security incident involving Customer information;
  • delete or return Customer information when it is no longer needed, except what postal rules require you to keep.

We process the information in the Platform as described in our Privacy Policy and protect it accordingly.

7. Brand and good conduct

You may present yourself as a Yogo Mailbox mail center and use the brand assets we provide, in the form we provide them, for the duration of this Agreement. You may not register similar names or marks. You will not use the Platform's Customer data to move Customers to another mailbox platform, and you will not make claims about the Platform that we have not approved. We may show your business name, address, opening hours and store page on our website and marketing.

8. AI assistants and automated agents

You may enable AI assistants that answer your Customers' messages outside business hours or suggest replies, and automated agents that help you manage your store. Their messages are labelled as automated. You remain responsible for the service provided to your Customers and for reviewing automated replies; you can disable these features at any time.

9. Liability

You are responsible for the physical receipt, storage and handling of mail and for compliance with postal rules at your location. You will compensate us for losses, fines and reasonable costs caused by your breach of this Agreement, by your handling of mail or by claims from your Customers or authorities relating to your services.

Our liability to you under this Agreement is limited to the greater of CAD 500 and the platform fees you paid us in the 6 months before the event. We are not liable for indirect damages, loss of business or profit. Nothing limits liability for fraud, gross negligence or intentional fault.

10. Term and termination

This Agreement runs until terminated. Either of us may terminate it for convenience with 30 days' written notice (e-mail is sufficient). We may suspend or terminate it immediately if you breach it seriously, if your permits lapse, if your documents or information are false, or if the law requires it.

When the Agreement ends: your store page is closed to new sign-ups, your Customers are informed and helped to move to another Mail Center or to cancel, you keep their mail for 30 days as section 2 provides, and we issue a final statement within 30 days. Sections 6, 9 and 11 survive termination.

11. Law, disputes and changes

This Agreement is governed by the laws of the Province of Québec and the federal laws of Canada that apply there. The courts of the judicial district of Montréal, Québec have exclusive jurisdiction, after an attempt to resolve the dispute amicably within 30 days of a written notice.

We may update this Agreement with at least 30 days' notice by e-mail, stating the changes and their date; continued use of the Platform after that date means you accept them. Each version is dated and archived; we record your acceptance (version, date, IP address). This Agreement is available in English, French and Spanish; the French version prevails in Québec.

Contact: legal@yogomailbox.com.